Terms & Conditions

Rewards, Deals, and Points

 

Binding Agreement:

To receive Rewards, you must agree to the offer terms and conditions. You agree that your participation in the offer constitutes your understanding of and agreement to the offer terms and conditions. The offer terms and conditions form a binding legal agreement between you and SOCASH with respect to the offers, and any defined terms used herein have the meaning set forth in the Terms of Service.

SOCASH reserves the right, at its sole discretion, to disqualify any user who does not meet the offer requirements or in case of reasons including but not limited to any misuse of the offer or fraud or suspicious transactions/ activities. SOCASH also reserves the right to discontinue or amend aspects of the Rewards program at any time, at its sole discretion.

 

Eligibility:

In addition to your compliance with Terms of Service, you must meet the eligibility requirements for each offer to participate. Details of the offers and the eligibility terms and conditions for each offer is provided in the Rewards T&C. Offers provided to a particular user may vary from user to user. Please read the offer terms and conditions applicable to your offer as provided in your Rewards T&C carefully.

Rewards is awarded to unique SOCASH users who fulfils the Rewards criteria. Unique SOCASH users are defined as:
  • Users who registered with a valid and contactable email address and mobile number;
  • Strictly only one profile and bank account per app;
  • Should not use jailbroken, rooted or shared phones.

Expiration of Offer Rewards:

If you do not claim your transactional Rewards within 30 days or Bonus Rewards within 7 days, your Rewards will be deemed to be forfeited and will no longer be available to you.

 

Important Notes:

  1. SOCASH’s Rewards program for cash withdrawal is a milestone based program and is designed to match the typical average ATM withdrawal patterns in the country of different customer segment.
  2. The Rewards program is activated only after a user withdraws cash for the first time using SOCASH.
  3. Rewards (& any incentives) are not guaranteed with every transaction.
  4. Rewards, discounts or coupons is not an entitlement. It is a discretionary incentive and the management reserves the right to allocate or withdraw such privileges fully or selectively and decide the mode of credit wherever applicable.
  5. Reward points will only be valid for 30 days. If they are not redeemed within 30 days, the earnings will expire.
  6. Bonus Rewards are valid for 7 days once made available.
  7. Rewards earned will automatically be deducted from your debit amount with your next transaction. For example:
    • You’ve earned $5 equivalent of points and is available in your app.
    • You withdraw $50 in your next SOCASH transaction.
    • You receive $50 at the shop, but only $45 will be deducted from your bank account.
  8. You must withdraw an amount that is higher than the Rewards earned. For example, if you’ve earned a total of $5, you would need to withdraw at least $10 for the redemption to work.
  9. The order in which you redeem will be the same order as you earn.
  10. You can earn multiple Rewards for the same transaction as per the prevailing promotion(s), but they can only be redeemed one transaction at a time. For example:
    • You've earned $5 from a SOCASH promotion and referred two friends ($3 x 2 friends = $6). In total, you have earned $11.
    • During your transaction, you can redeem $5. Over the next two successful transactions, you can redeem $3 each time ($5 + $3 + $3 = $11). You cannot redeem all of your Rewards in one withdrawal.

 

Special Promotion

 

  1. This promotion is valid for selected users only.
  2. All Rewards will be given in 3 business days or earlier.
  3. Rewards will be given one per user unless otherwise specified.
  4. SOCASH reserves the right to grant or refuse Rewards at its sole and absolute discretion.
  5. Users can earn points, complete milestones, and redeem associated cash Rewards. Any promo sent via push notification or another channel is applicable for users who have not previously redeemed such Rewards.

 

Grab Promotions

 

  1. Promo valid until 15th Oct 2019.
  2. Redemption limit: 1 redemption per user.
  3. Minimum withdrawal amount: $30.
  4. Frozen accounts are not eligible for this promotion.
  5. Grab code will be sent via SMS by 18th Oct 2019.
  6. Unused promo codes will be recycled after 30th Oct 2019.
  7. Fleet restrictions: All fleets except GrabHitch and GrabShuttle.

 

Invite Friends Program

 

  1. $3 will be added into your Rewards balance.
  2. You are only allowed to redeem one Reward at a time.
    • For example, if you have successfully referred 2 friends, you are eligible for $6 in Rewards, but can only redeem $3 at a time.
  3. Referral will only be successful if your friend signs up via your unique referral code. Once your friend has made their first withdrawal, Rewards will be credited instantly into your account.
    • For example, if A refers B, once B does a withdrawal, A will receive the Rewards instantly.
  4. A referral is recognised by system only if the referee enters the referral code during signup. Clicking the link does not guarantee a referral reward.
  5. Your friends must not have installed SOCASH app on any of their devices before.
  6. If a pre-existing SOCASH user signs up again using your referral code or the link, you will not be eligible for the promotion.
  7. The platform actively detects potential misuse, impersonation, fictitious profiles with the aim of earning Rewards and automatically disqualifies them.
  8. There is no limit to how many friends you can refer, however Rewards is eligible only for unique users.
  9. Rewards is awarded to unique SOCASH users who fulfils the Rewards criteria. Unique SOCASH users are defined as:
    • Users who registered with a valid and contactable email address and mobile number;
    • Strictly only one profile and bank account per app;
    • Should not use jailbroken, rooted or shared phones.
  10. Rewards will not be eligible for individuals who create or use fake user profiles or attempt impersonation.
  11. SOCASH goes through strict checks and runs anti-fraud programmes to ensure that methods of obtaining Rewards are not abused; and SOCASH reserves the right to grant or refuse Rewards at its sole and absolute discretion.
  12. Employees and retail partners of SOCASH Pte Ltd and affiliates are not eligible for this promotion.
  13. At any point in time, at its sole discretion and without prior notice, SOCASH Pte Ltd vary, modify, delete or add to these Terms and Conditions.