
How can we help you?
Help Center > Shop
Withdrawal Matters
This may occur if;- A user searches for your shop after operating hours
- If your available balance is depleted
- Your SOCASH device is switched off
- The battery in your SOCASH device has run out
Please update our customer service and the changes will reflect in 1 working day.
Transactions may be cancelled systematically due to poor connectivity. Please do not give cash to a user because we will refund them within 24 hours.
If the user has cancelled their transaction, a refund request can be made from the user app. Ask the user to call our Help Center at +65 9188 7868.
Technical Matters
Account Matters